We recognise the responsibility of every employee to ensure we continually provide our customers with a high standard of quality service. Our approach is to collaborate closely with our clients and customers and to openly discuss the individual requirements of every contract, thus ensuring that our clients remain fully satisfied with our service delivery.
Our objectives are:
- Develop a full understanding of the needs of our customers.
- To ensure compliance with local, national and international laws, regulations and standards applicable to its business.
- Comply with the requirements of the ISO 9001:2015 Quality Management Standard.
- Develop and continually improve our Quality Management System.
- Establish and continuously review and improve specific objectives.
- Ensure compliance with applicable statutory and regulatory requirements.
- Empower our staff through training.
- Communicate our policy statement throughout the organisation.
- Review our policy statement at our management review meeting.
- Supporting suppliers who share our values.
- Using resources efficiently to reduce cost and to minimise our impact on the environment.